OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
163 ratings and 125 comments received in the last 90 days.
11 April 2024
There was a few issues and a stop put on my car as it was part of a batch that had a potential issue but their comms was faultless
10 April 2024
George was available when we needed him. He was patient with our requests and worked to find what we were looking for. It took less than 24 hours from deciding on which car we wanted to collecting it.
01 April 2024
Customer service amazing! Ben and Emma have been so helpful and they are a credit to Stephen James Ruxley. They go the extra mile and have made the whole process of buying a mini exciting and a pleasure.
28 March 2024
The whole process was extremely easy and I received my car as soon as it was ready to be released.
27 March 2024
Very helpful and friendly staff who went above and beyond to get me a great deal and find the right car for us
24 March 2024
I knew what I wanted and this was taken on board by the sales people. Since production of the mini model I wanted had been halted a search for the best match from stock was made. I was very happy with the outcome and the financial deal.
21 March 2024
Yes friendly and knowledgeable staff. Very professional throughout
21 March 2024
We had experienced an initial technical issue involving the charge of our new car - which had caused us some inconvenience. However, both our sales rep (George Cleal) and his Manager (Clare ) both swiftly responded by assisting us to rectify
19 March 2024
Staff kept me updated, the communication and assistance was amazing Nikki is great and it was really nice to see that she was still working at Mini Stephen James Ruxley as this is my second car I have purchased from her.
25 April 2024
Really good work on the car
24 April 2024
Paul is very helpful and seems to always deal with me when I visit, good bloke.
24 April 2024
Car drives beautifully and was happy that it was done on time
24 April 2024
Good communication. Professional staff.
22 April 2024
I had a very good experience from start to finish.
22 April 2024
They resolved the problem with my car very quickly
21 April 2024
Ben the sales Manager is very personable and helpful. The recent service was good.
20 April 2024
Efficient and friendly service
20 April 2024
Completely satisfied
20 April 2024
Friendly and respectful
18 April 2024
Very transparent and friendly