OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
124 ratings and 82 comments received in the last 90 days.
05 March 2025
Natalie was thorough and patient. Natalie went above and beyond.
02 March 2025
Have purchased another mini there and had a good experience . I did have to progress chase delivery a little but that was not a problem.
01 March 2025
I was very impressed with the service/help that I received from Alfie. Nothing was too much trouble and he made the purchase really easy.
28 February 2025
I got all I needed from the garage and traded one of my existing Minis in easily. Test drive was fine and there was no pressure on me to trade in unless I wanted to.
25 February 2025
It's my second car with this Ruxley and it was just as easy as the first. Friendly and professional staff.
23 February 2025
Natalie, Claire and Ben were all very helpful
23 February 2025
The only reason I am not giving 5 stars is circumstantial due to the fact that MINI facilities were totally overcrowded due to works at BMW's showroom next door. Unable to find where to park, everyone running around, waiting for 10+ minutes, etc.
19 February 2025
Staff at Stephen James Ruxley - Clare and Adam were extremely attentive and helpful. Nothing was a problem. Great handover and post handover follow up.
14 February 2025
Excellent customer service
21 March 2025
As above
18 March 2025
Team are very good with great service
16 March 2025
Recall and problem solved.
13 March 2025
Good communication & pleasant to deal with throughout. Love the fact the car was cleaned and valeted too after the service!
13 March 2025
Helpfull
13 March 2025
Easy to book the service and good customer care on the day. My children loved the sweets in the service pack too!
11 March 2025
Everything went smootly from check-in to collection and my car was cleaned inside and out for free
09 March 2025
Staff were friendly and helpful and accommodated a late request.
07 March 2025
Quick , friendly and my car was cleaned
07 March 2025
See above
05 March 2025
Ian Elmore was professional, capable, understanding , supportive, and all round excellent salesperson.