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Customer Reviews.

service

5

Identified issues at a reasonable cost if any issues

30 November 2017

sales

5

process and information flow from purchase to delivery was great

29 November 2017

sales

5

Ziggy Osman kept in contact the whole time and kept updating me with news on the car which was very good

28 November 2017

service

4

My dashboard still has the service logo flashing at me everytime i get in the car. Most annoying and would expect it corrected .

27 November 2017

sales

5

Tijen took me through all the costs helped me select the best options to suit my lifestyle and also gave me a walk through on all the features. She has said that I can go back anytime if I’ve forgotten anything too.

22 November 2017

service

2

The mini was off the road for two months last year and now has a drive train fault. It has not yet done 3000 miles.

21 November 2017

service

4

very helpful and accommodating

21 November 2017

service

5

Great customer service

21 November 2017

service

5

everything went well and was efficiently dealt with

21 November 2017

service

4

Nice staff,no hassle

21 November 2017

sales

5

Katriona (at Stephen James, Ruxley) was brilliant. She cold not have done any more to help us - a real asset to that dealership

21 November 2017

sales

5

My sales executive, C.W., at SJ set me at ease from the start. Helped me through process of deciding on the mini for me according to my personal driving requirement. Very knowledgeable, courteous and no pressure. Kept informed order to delivery.

18 November 2017

service

5

Helpful service team

15 November 2017

service

5

As soon as i arrived for an early pit stop (battery replacement) a very pleasant member of staff on the four court directed me to the service desk. and i was promptly attended to.Job was carried out on time.

14 November 2017

sales

5

Extremely friendly and efficient salesman, he answered all my questions and was very attentive to what I wanted. The salesman always returned my calls promptly if he wasn’t available. I would certainly recommend this Mini centre.

11 November 2017

service

3.5

Had to use the BMW side on the day as the Mini mechanic was on a course. The chap who delt with us was not very talkative about the problem that was fixed for us.

10 November 2017

service

5

customer care & consideration

10 November 2017

sales

5

Always treated well and they seemed fun

10 November 2017

sales

4

Chelsea, our mini sales representative, was excellent however, when she was on holiday I did not receive any calls from the mini centre (even when the vehicle had arrived) which I was advised would happen.

10 November 2017

service

4

Good service and pleased with the provision of courtesy car for the day.

09 November 2017

service

5

I use your collect and delivery service. Portuguese Daniel was excellent.

09 November 2017

sales

5

My car is very clean and Simon took a lot of time explaining where everything is. The car was also set properly for me.

07 November 2017

service

5

Friendly efficent service

07 November 2017

service

5

Excellent Customer Service, friendly staff and very helpful. Always.

06 November 2017

service

4

Easy to book appointment

06 November 2017

service

5

Pleased with all staff.

01 November 2017

service

5

quick and efficient, I was kept up to date with the time it would take by phone.

01 November 2017

sales

5

The sales team are vey friendly and enjoy working with the Mini brand

01 November 2017

service

5

Great Garage lovely people

01 November 2017

service

5

Feels easier to drive after the service

30 October 2017

service

5

The service was fine, the car came back clean and it was all covered by the care pack.

30 October 2017

service

5

Just have the confidence in them

29 October 2017

sales

5

Great service

27 October 2017

sales

5

Everything went smoothly and the car arrived ahead of expectations

26 October 2017

service

5

The service was completed very efficiently.

25 October 2017

service

5

First class service.

24 October 2017

service

4

Only thing missing was an adequate waiting area and to be offered drinkinlin

23 October 2017

service

5

Always very good experience

21 October 2017

service

5

He was helpful in sorting out the repair

21 October 2017

service

5

From the moment we booked the appointment to the service being carried out the process was easy and efficient.

19 October 2017

service

4

I dropped my car off the day before to collect a hire car but the work was completed on that day.

18 October 2017

service

3

Bland service. Little time spent interacting with customers, more focused on turn over. Stood waiting at a counter with 3 operatives doing what ever and ignoring a customer stood in front of them

17 October 2017

sales

5

Every think ran well.

16 October 2017

service

5

Kept informed of car progress, offered refreshments

14 October 2017

service

4

Didn't have a service

13 October 2017

service

5

you are always there to help

12 October 2017

sales

5

Took less than a week from purchase to pick up.

12 October 2017

sales

5

Very pleased the friendly help

10 October 2017

sales

5

Mainly to do with the Salesman. Young man who was attentive, informative, courteous and considerate.

10 October 2017

sales

5

Bit like the answers I gave in first question, have not found any fault to be honest.

10 October 2017