OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
162 ratings and 122 comments received in the last 90 days.
11 April 2024
There was a few issues and a stop put on my car as it was part of a batch that had a potential issue but their comms was faultless
10 April 2024
George was available when we needed him. He was patient with our requests and worked to find what we were looking for. It took less than 24 hours from deciding on which car we wanted to collecting it.
01 April 2024
Customer service amazing! Ben and Emma have been so helpful and they are a credit to Stephen James Ruxley. They go the extra mile and have made the whole process of buying a mini exciting and a pleasure.
28 March 2024
The whole process was extremely easy and I received my car as soon as it was ready to be released.
27 March 2024
Very helpful and friendly staff who went above and beyond to get me a great deal and find the right car for us
24 March 2024
I knew what I wanted and this was taken on board by the sales people. Since production of the mini model I wanted had been halted a search for the best match from stock was made. I was very happy with the outcome and the financial deal.
21 March 2024
We had experienced an initial technical issue involving the charge of our new car - which had caused us some inconvenience. However, both our sales rep (George Cleal) and his Manager (Clare ) both swiftly responded by assisting us to rectify
21 March 2024
Yes friendly and knowledgeable staff. Very professional throughout
19 March 2024
Staff kept me updated, the communication and assistance was amazing Nikki is great and it was really nice to see that she was still working at Mini Stephen James Ruxley as this is my second car I have purchased from her.
18 April 2024
Service was completed quickly and car was returned car was returned cleaned and sparkling.
17 April 2024
Great reminders from car/Ruxley Mini to book a service. Easy to book appointment online and got good choice of dates/times. Great service from all the team onsite at Ruxley, super friendly/helpful. Car service completed within the timeframes given.
16 April 2024
I had a concern with my mini which required a new part but is now totally resolved .
16 April 2024
I was booked in for MOT/brake fluid top up. I did this on line. I did not receive any email confirmation. My husband called to confirm they did not mention the MOT was unavailable. I was only made aware of this the day before which wasn't helpful.
16 April 2024
they take great care of your car
15 April 2024
Paul and the team
14 April 2024
as I said above customer service it's just amazing they are so friendly and as I am not too clever with cars they just help me so much
10 April 2024
Very satisfied, a bit pricey but I suppose that's what you get going to a dealer
09 April 2024
The service was amazing however I thought it was bit expensive
09 April 2024
Nothing is too much trouble always willing to help.
18 April 2024
Very transparent and friendly